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Calling Centers / Contact Centers
One Stop Call Center
Solutions.
An efficient
call center (or contact center) is a complex environment that requires
vast technical resources to design and maintain. Few companies possess
the necessary skills to seamlessly integrate different types of
customer contact technology (phone, email, and online chat) and provide
the required expertise in process engineering, personnel management,
and technology automation in order to deploy a successful call center.
PolyVeo is a
leader in call center solutions because:
 We
provide comprehensive design and implementation consulting and on-site
operations management for companies that need to build an internal
contact center or modify an existing one.
We
have a distinct technical advantage over other call center vendors
because of our extensive hands-on experience and considerable service
record.
Our
ability to provide our clients with totally integrated call center
solutions gives us a competitive advantage in this rapidly growing
environment.
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Distributed Call Centers:
PolyVeo currently maintains and performs the back office operations for
distributed call centers.
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Predictive Dialers:
Our clients call on us to maintain their predictive dialers including
installation, maintenance, cabling, custom scripting, lead preparation
and all downstream systems physically attached to the dialers. Setup of
agent monitoring utilizing clients PBX as well as agent call recording.
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Custom Database
Applications: In support of the call centers reporting
requirements, PolyVeo designs, develops, and maintains all necessary
database applications for reporting and statistical purposes.
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Application Integration:
Our developers could integrate proprietary softwares into other
software systems.
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